Frequently Asked Questions
Everything you need to know about shopping with Coco & Lola.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days, while express shipping arrives within 1-2 business days. You will receive a tracking number via email as soon as your order is dispatched.
What is your return policy?
We offer a 14-day return window for all full-priced items. Garments must be in original condition with all tags attached. Please note that for hygiene reasons, earrings and swimwear cannot be returned.
How do I know which size to choose?
We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style team for personalized advice.
Do you offer international shipping?
Yes, Coco & Lola ships worldwide. Shipping costs and delivery timeframes vary by destination and will be calculated at checkout. Please note that international orders may be subject to local customs duties.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. If you need to make a change, please contact our customer service team within 1 hour of placing your order and we will do our best to accommodate you.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options including Afterpay and Klarna.