Returns & Exchanges
At Coco & Lola, we want you to love your purchase; however, if you change your mind, we offer a 14-day return window for an exchange or store credit on full-priced items. Please ensure all garments are returned in their original condition with tags attached and no signs of wear.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Carefully pack your items in their original packaging, ensuring all designer tags, hangers, and dust bags are included.
Ship It Back
Print your prepaid shipping label from the portal and drop your parcel off at any authorized post office or courier collection point.
Quality Check & Processing
Once our boutique team receives and inspects your return, we will issue your store credit or process your exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing